Shipping information
Orders are typically processed within 1–2 working days. Once shipped, delivery times may vary based on your location and chosen courier service.
Depending on your selected option at checkout, we offer delivery via:
- Our in-house fleet (subject to location and availability)
- Courier partners: DHL, J&T Express, and GDex.
Yes, express shipping is available for selected locations and items at checkout.
Same-day delivery is currently limited to the Klang Valley and is subject to item availability.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to monitor your shipment on the courier’s website.
Currently, we ship within Malaysia only. For international inquiries, feel free to contact our sales team.
Yes, self-collection is available at our retail outlet during working hours. Please select the "Self-Collect" option during checkout and wait for a confirmation email or Whatsapp before coming over.
Our operation hours are: 9am to 6pm, Monday to Saturday, excluding Public Holidays.
Please record a video of the unboxing when you receive your item, and contact us within 24 hours so we can assist you with a replacement or initiate a claim process if needed.
Yes, oversized items may incur additional shipping charges based on weight and size. This will be clearly stated during checkout.
Return and Refund information
You may return faulty or incompatible products within 7 days of receiving them. The item must be in original condition with packaging, and a return request must be submitted with proof of issue.
Yes, software licenses, custom PC builds, and clearance items are non-returnable unless faulty. Consumables like thermal paste or opened accessories may also not qualify.
Please contact us via WhatsApp to confirm if your item is eligible for return.
1. Unboxing Requirement:
Upon receiving your product, please record a full unboxing video. This helps us verify the condition of the item at the time of delivery.
2. Report Issues Within 24 Hours:
If you find the product faulty, please contact our support team via Whatsapp within 24 hours of receiving your item:
3. Return Process:
Once our team verifies your claim, we’ll initiate the return and refund process within 1–2 business days.
4. Return Requirements:
You will need to return the original item along with its original packaging, including manuals, cables, and accessories. Please use a reliable courier service of your choice.
5. Refund Timeline:
Refunds are typically processed within 5–7 business days upon receiving and inspecting the returned item. Refunds will be issued via the original payment method.
If the return is due to our error or a defective item, we’ll cover the return shipping. Otherwise, return shipping will be at your own cost.
Please contact us via WhatsApp to confirm if your item is eligible for return.
Custom-built PCs are non-returnable unless there is a manufacturing defect or hardware failure. In such cases, the faulty component may be replaced under warranty.
Warranty
Yes, all products sold on our website come with a manufacturer’s warranty of its respective brand (e.g., Asus, Zotac) unless otherwise stated.
Warranty periods vary by brand and product type.
Standard warranties only cover manufacturing defects. Accidental damage, misuse, or cosmetic wear is not covered.
We assist in facilitating the warranty process if you purchased the item through our store.
To claim warranty, you may bring the product to our store with the original receipt. We will either assist you or direct you to the nearest authorized service center for that brand.
Currently, we do not offer extended warranties. However, you may purchase additional coverage through selected third-party providers.